We’ve had some big improvements this month aimed at making your OurProperty experience even better. Read on to learn what Russell and the team have been working on and the impact these changes will have on your business;
This is a big one and the most exciting update this month! In the tenant app, the tenant can now use their mobile number as their username and their usual password to login. This makes it easier than ever for tenants to use the app. Up to a third of tenants don’t list an email address and use only mobile. Now we have a solution to manage them.
A specific sender can now be selected when sending inspection entry notices and associated messages. Sender options include Agency, Property Manager, Inspector or Scheduler. This gives more flexibility around different roles conducting inspections.
The feedback sent to the tenant after a routine inspection can now be customised before it’s sent. This enables your agency to put your preferred branding and tone into the communication. There is also a customised SMS.
There are now three configurable recommendation templates for No Lease (rent review) renewals. This means that your agency can make their recommendations to rent modifications as either standard, increase or no change.
Now property managers can review the bond document as well as the lease for new leases and renewals.
Property managers can now check out keys required by tradies to complete their jobs through the PM Inspect app. This is super useful for offices without reception. It’s the same process that you use on your computer, now available in the app as well.
The old MAAs were two columns in some sections. Now they are one column so they can be expanded for different agencies and states. This gives us more flexibility to deliver what’s required for each state and agency.
Office managers now have a complete picture of their agency’s health, with detailed graphs allowing them to monitor what’s going on in their PM department.
The compliance report now includes tradie insurance, licences and GST/ABN. This is especially important for insurance and to see if tradies are registered for GST, as many tradies aren’t.
There are now additional inspection types (such as warranty, pre-vacate and re-inspection) that do not affect the routine inspection reoccurrence. Other inspection types don’t have the same requirements as normal routines so they won’t be counted as one.
For some states that allow an "all day" entry notice for routine inspections, we now have an option that is simply 9 to 5 rather than working on the available times.
Emails can now be resent from the email log in Leases > Email Log.
The integration with GeeDee is now complete. We are beta testing and will soon be ready to take on clients using this system.
For our Vic clients, the less formal Vic lease style has been incorporated.
Reminders are now colour coded to their status (ie. to be actioned, completed, overdue and rescheduled). They appear in the calendar in their respective colours and in the reminder lists under ‘Today’s things to do’. Stay tuned for stage three!
Tenant feedback SMS's are now configured following routine inspections.
The address block on arrears messages can now be optionally removed from arrears emails in your agency's settings.
The bond form now can register a claim and process the required payments once the claim funds arrive.
In the inspection timetable, property managers can now preview the entry notices prior to sending them.
You can now stop and start leases on the same day.
This one was in our October newsletter, but it seems many clients are not using this very useful function yet. You can now attach documents to leases that will be sent to the tenant along with their lease document.
PDFs are preferred. Try not to attach too many, or any files that are too big, as this may cause issues when tenants receive them.
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